Thank you for visiting shopfurrytales.com. We are a cozy Pet Boutique & Grooming Spa located in San
Francisco. We opened in April 2007 with the goal of creating a fun and trendy atmosphere for the discerning pet, and their families. At Furry Tales you will
find high quality lines of natural foods, treats, fun toys, spa products, and other essential pet
products. We also offer stylish pet apparel, accessories, and professional grooming services.
Our contact information
By standard mail:
Furry Tales, Inc.
255-B King Street
San Francisco, CA 94107
info@shopfurrytales.com
By standard mail:
Furry Tales, Inc.
255-B King Street
San Francisco, CA 94107
info@shopfurrytales.com
Shipping Information:
Standard Delivery Time & Fees
The standard delivery time is 2 to 14 days for in-stock, non-serviced items. Please note that items sent directly from our suppliers or oversize items may take longer. Our shipping pirces are based on weight and destination and will be calculated upon check out. Orders are charged at the time of shipment. Items ordered together may not arrive in the same box.
Standard Method of Shipping
Orders usually ship via UPS Ground or USPS Priority Mail. We ask that our customers please provide shipping addresses that can accept UPS shipments (no PO Boxes or APO addresses for UPS shipments). We can ship via the US Postal Service upon request. For your protection, items shipped directly from Furry Tales are shipped via UPS. If you will not be at your shipping location to sign for your package, we suggest you have your packaged shipped to your workplace, a business, or another location where someone can sign for your package. If you would like your package to be left without a signature, please indicate this in the Message box for your order. Please understand that Furry Tales cannot be responsible for the loss or damage of packages delivered without a signature. Occasionally Furry Tales will ask our manufacturer to ship directly to you. In this case you will be notified of an approximate ship date which may vary. Should you have any questions regarding the delivery of such an item, please contact Furry Tales directly.
Lost Packages
In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may process a Lost Package Inquiry. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.
Rush Orders
At times we may be able to accommodate rushed orders. Please contact us at 415.618.0275 if you need your order to be rushed and we will attempt to accommodate you. Rush orders include expedited shipping, in-house processing rush and rush ordering through our manufacturers. Please be aware that rush orders will incur an additional fee.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 415.618.0275 or via email at info@shopfurrytales.com and we will be happy to correct the problem. Please do not ship the item back as a Return without prior authorization as you will be held responsible for any damage.
International Shipments
Furry Tales can deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Most international orders will be sent via UPS and will usually arrive within two weeks, but may take additional time for delivery due to Customs regulations. Upon request, we can deliver via the US Postal Service however an additional $15 processing fee will apply. We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any Customs charges. When ordering from outside the US, please be sure all address information on your order is complete and correct.
Non-Deliverable, Refused, Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges along with a 10% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge.
Sales Tax
California state residents are charged all applicable sales tax.
Credit Cards Accepted
We accept VISA, MasterCard, American Express, and Check/Debit cards with a VISA or MasterCard logo.
Refund, Returns and Cancellation Policies
If any shopfurrytales.com purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 14 days of receipt for a merchandise store credit or exchange.
Exclusions: We do not issue store credit and cannot accept returns or exchanges for Special Orders, items that have been used, or are not in original new condition, Sale, personalized and perishable items. We are not responsible for any damage that is caused by your pet to the merchandise. We cannot accept returns COD or postage due. We do not reimburse shipping charges.Please ship the unused product in its original packaging with all accompanying materials (instructions, etc.) and completed Returns Form to the following address:
Furry Tales
Attn.: Online Returns
255-B King Street
San Francisco, CA 94107
tel. (415) 618-0275
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. Return shipping is at the purchaser's expense. Please note, We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 14 days (commencing from the date you receive your order).
Special Orders
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (i.d. tags), custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Order Cancellations & Changes
Furry Tales strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 415.618.0275 or email your cancellation request or order change to info@shopfurrytales.com. Be sure to include your name and order number.
Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.
Standard Delivery Time & Fees
The standard delivery time is 2 to 14 days for in-stock, non-serviced items. Please note that items sent directly from our suppliers or oversize items may take longer. Our shipping pirces are based on weight and destination and will be calculated upon check out. Orders are charged at the time of shipment. Items ordered together may not arrive in the same box.
Standard Method of Shipping
Orders usually ship via UPS Ground or USPS Priority Mail. We ask that our customers please provide shipping addresses that can accept UPS shipments (no PO Boxes or APO addresses for UPS shipments). We can ship via the US Postal Service upon request. For your protection, items shipped directly from Furry Tales are shipped via UPS. If you will not be at your shipping location to sign for your package, we suggest you have your packaged shipped to your workplace, a business, or another location where someone can sign for your package. If you would like your package to be left without a signature, please indicate this in the Message box for your order. Please understand that Furry Tales cannot be responsible for the loss or damage of packages delivered without a signature. Occasionally Furry Tales will ask our manufacturer to ship directly to you. In this case you will be notified of an approximate ship date which may vary. Should you have any questions regarding the delivery of such an item, please contact Furry Tales directly.
Lost Packages
In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may process a Lost Package Inquiry. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.
Rush Orders
At times we may be able to accommodate rushed orders. Please contact us at 415.618.0275 if you need your order to be rushed and we will attempt to accommodate you. Rush orders include expedited shipping, in-house processing rush and rush ordering through our manufacturers. Please be aware that rush orders will incur an additional fee.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 415.618.0275 or via email at info@shopfurrytales.com and we will be happy to correct the problem. Please do not ship the item back as a Return without prior authorization as you will be held responsible for any damage.
International Shipments
Furry Tales can deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Most international orders will be sent via UPS and will usually arrive within two weeks, but may take additional time for delivery due to Customs regulations. Upon request, we can deliver via the US Postal Service however an additional $15 processing fee will apply. We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any Customs charges. When ordering from outside the US, please be sure all address information on your order is complete and correct.
Non-Deliverable, Refused, Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges along with a 10% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge.
Sales Tax
California state residents are charged all applicable sales tax.
Credit Cards Accepted
We accept VISA, MasterCard, American Express, and Check/Debit cards with a VISA or MasterCard logo.
Refund, Returns and Cancellation Policies
If any shopfurrytales.com purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 14 days of receipt for a merchandise store credit or exchange.
Exclusions: We do not issue store credit and cannot accept returns or exchanges for Special Orders, items that have been used, or are not in original new condition, Sale, personalized and perishable items. We are not responsible for any damage that is caused by your pet to the merchandise. We cannot accept returns COD or postage due. We do not reimburse shipping charges.Please ship the unused product in its original packaging with all accompanying materials (instructions, etc.) and completed Returns Form to the following address:
Furry Tales
Attn.: Online Returns
255-B King Street
San Francisco, CA 94107
tel. (415) 618-0275
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. Return shipping is at the purchaser's expense. Please note, We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 14 days (commencing from the date you receive your order).
Special Orders
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (i.d. tags), custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Order Cancellations & Changes
Furry Tales strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 415.618.0275 or email your cancellation request or order change to info@shopfurrytales.com. Be sure to include your name and order number.
Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.
